AI in Customer Service: Customer Support in 2025
According to a study by the Federal Reserve Bank of St. Louis, employees who...
AI Won’t Replace Developers, But It Will Leave Some Behind
The headlines are seductive: AI will...
A Full-Stack Engineer’s Approach to Resilient Systems
Modern full-stack engineering isn’t confined to just coding a front-end and back-end — it’s about bridging the user interface (UI), DevOps processes, and artificial...
Designers, (Re)define Success First – A List Apart
About two and a half years ago, I introduced the idea of daily ethical design. It was born out of my frustration with the...
I’m So Old: Web Edition
Time can be a funny thing. I still remember discovering HTML, CSS, and JavaScript coding. I still remember my first college programming course. I...
